Shipping & Returns

At GOSSYPIO, we want every part of your shopping experience to feel smooth, reliable, and effortless. From placing your order to receiving your chosen pieces, we aim to provide clear communication and dependable service. This policy explains how we process, deliver, and handle returns for orders placed through our website. 1. Order Processing Once you place an order, you will receive an order confirmation through the contact details you provided. Our team will prepare your order for dispatch after the necessary order details have been confirmed. Order processing typically takes 1 business day, excluding public holidays and other exceptional circumstances. During sales, promotional events, or periods of high demand, processing may take longer. Please ensure that your phone number, email address, and delivery address are correct when placing your order. Incorrect or incomplete information may delay delivery. 2. Shipping & Delivery GOSSYPIO aims to deliver your order safely and efficiently through our designated delivery partners. Estimated delivery times Inside Dhaka: 1–2 business days Outside Dhaka: 2–3 business days Remote or extended delivery areas: Delivery may require additional time. These are estimated delivery periods, not guaranteed delivery dates. Unforeseen circumstances, weather conditions, courier delays, public holidays, or incomplete delivery information may affect arrival times. 3. Shipping Charges Shipping charges, where applicable, will be communicated during checkout or before your order is confirmed. Any available free-shipping offers will be subject to the conditions stated in the relevant promotion. Additional delivery charges may apply to certain locations or special delivery arrangements where applicable. We will communicate any applicable charges before confirming your order. 4. Order Tracking & Delivery Updates We may contact you through your registered phone number, email address, or other available communication channels to provide order confirmation, delivery updates, and important information regarding your purchase. Where tracking is available, the relevant tracking details will be provided once your order has been dispatched. If your delivery is delayed or you need assistance with an existing order, please contact our customer support team with your order number. 5. Receiving Your Order Please check your package upon delivery and make sure you have received the correct items. If you receive an incorrect, damaged, or defective product, contact us as soon as reasonably possible with your order details and clear photographs of the issue. We will review the matter and explain the available resolution in accordance with this policy and applicable consumer-protection laws. 6. Returns & Exchanges We want you to feel confident when shopping with GOSSYPIO. If a product does not meet your expectations, you may request a return or exchange in accordance with the conditions below. Return request period: 3 days from delivery. To qualify for a standard return or exchange, items should generally: Be unused, unworn, unwashed, and in their original condition. Have their original tags, labels, and packaging where applicable. Include the order confirmation or other valid proof of purchase. Be returned within the stated return or exchange period. Clothing must be returned in a condition that allows us to inspect and assess the item. For hygiene, product-integrity, or other legitimate reasons, certain products may be excluded from standard returns where permitted by applicable law. Any such exclusions will be communicated clearly. Nothing in this policy limits any consumer rights that cannot legally be excluded. 7. Incorrect, Damaged, or Defective Products If your order arrives damaged, defective, or different from what you purchased, please contact us promptly. To help us resolve the issue, provide: Your order number. A description of the problem. Clear photographs of the product and packaging, where relevant. After reviewing the request, we will explain the available options. Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, repair, refund, or another appropriate remedy. Please do not dispose of a damaged item or its packaging before contacting us, as we may need further information to investigate the issue. 8. How to Request a Return or Exchange To request a return or exchange: Contact GOSSYPIO customer support within the applicable return period. Provide your order number and explain why you are requesting a return or exchange. Wait for instructions and confirmation from our team before sending the item back. Package the product securely and follow the approved return instructions. Once the item is received and inspected, we will communicate the outcome and any applicable next steps. Please do not send products to an address that has not been confirmed by our team. 9. Return Shipping Costs Return shipping costs depend on the circumstances of the return and the applicable law. For an approved return involving an incorrect, damaged, or defective item, GOSSYPIO will determine the appropriate shipping-cost arrangement in accordance with applicable law and the circumstances of the case. For a return requested for personal preference, such as a change of mind or size preference, the customer may be responsible for return shipping costs where this is permitted by law and communicated in advance. Any exceptions will be explained during the return process. 10. Refunds Approved refunds will be processed after the returned item has been received and assessed, unless applicable law requires otherwise. Estimated refund processing time: Within 2 days [ Delivery Charge Will be Deducted From Product Price ]. The time it takes for the refunded amount to appear in your account may depend on your payment provider, bank, or financial institution. Where possible, refunds will be issued through the original payment method. If an alternative arrangement is necessary, our team will communicate the available options. Delivery charges, promotional discounts, and other adjustments will be handled according to the terms of the original order, the circumstances of the return, and applicable law. 11. Order Cancellations If you need to cancel an order, contact our customer support team as soon as possible and provide your order number. Cancellation may be possible before an order is processed or dispatched. Once the order has been shipped, it may no longer be possible to cancel it through the standard cancellation process. Approved cancellations and any associated refunds will be handled in accordance with the payment method, the circumstances of the order, and applicable law. 12. Exchanges for Size or Fit We understand that choosing the right size online can be challenging. Where exchanges are available, customers may request a different size subject to product availability and the applicable exchange period. Please ensure that the product is in its original condition and contact our team before sending it back. We recommend reviewing the product description and available size chart before placing an order. 13. Important Information Delivery estimates, product availability, return eligibility, and refund timelines may vary depending on the order and delivery location. GOSSYPIO reserves the right to review return requests and apply this policy consistently, subject to applicable law. We will not use this policy to remove consumer rights that are legally protected. We may update this policy as our services and business practices evolve. Any updates will be published on this page with a revised “Last Updated” date. 14. Contact Us For questions regarding shipping, delivery, returns, exchanges, cancellations, or refunds, please contact our customer support team. Brand: GOSSYPIO Website: https://gossypio.com Customer Support Email: hello.gossypio@gmail.com Business Address: Mirpur – 1, Dhaka Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently. GOSSYPIO — Wear Your Standard. Last Updated: 20 October 2026