Privacy Policy

Last Updated: October 20, 2026 At GOSSYPIO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, purchase our products, or interact with our services. By using our website, you acknowledge that you have read this Privacy Policy. 1. Information We Collect We collect information that helps us provide a reliable shopping experience, process your orders, and improve our services. Personal Information When you create an account, place an order, or contact us, we may collect: * Full name * Email address * Phone number * Billing and shipping addresses * Account login information * Order history, purchased products, and transaction details * Information you provide when contacting customer support * Preferences and information you choose to add to your profile You may browse certain parts of our website without creating an account. Account and Social Sign-In Information. If you register or sign in using Google or another supported authentication provider, we may receive information authorized by you, such as your name, email address, profile picture, and provider-specific account identifier. We use this information to create or access your GOSSYPIO account, authenticate your identity, and provide our services. A social sign-in provider may not share every profile field. For example, your phone number and delivery address may not be available through Google sign-in, so you may need to enter those details separately. Order and Payment Information. When you place an order, we collect information needed to confirm, process, deliver, and support your purchase. This may include the products ordered, size and color selections, quantities, order value, delivery details, payment status, and transaction references. Payments may be processed by third-party payment providers. Your payment information is handled according to the applicable provider's privacy and security practices. We will not claim that payment-card details are never stored unless our actual payment setup supports that statement. Technical and Usage Information. When you use our website, we or our service providers may collect technical information such as: * IP address * Browser and device information * Operating system * Pages viewed and interactions with our website * Referral information * Cookie and similar technology identifiers * Security and error logs We use this information to maintain website functionality, protect accounts, troubleshoot technical issues, and understand how customers use our services. 2. How We Use Your Information GOSSYPIO may use your information to: * Create, manage, and secure customer accounts. * Authenticate sign-ins and verify email addresses. * Process orders, payments, deliveries, cancellations, returns, and refunds. * Send order confirmations, shipping updates, verification codes, and important account notifications. * Respond to questions, complaints, and customer support requests. * Maintain order histories, transaction records, and relevant business records. * Personalize your shopping experience and remember preferences. * Detect fraud, suspicious activities, and unauthorized access. * Improve our products, website performance, and customer experience. * Send promotional emails or offers where permitted by law and, when required, with your consent. * Meet applicable legal, tax, accounting, and regulatory obligations. We do not use your information for purposes that are incompatible with this Policy unless we have an appropriate legal basis or obtain your consent where required. 3. Email Verification and Account Security When you register using email and password, GOSSYPIO may send a verification code to the email address you provide. The code is intended to confirm control of that email address and is subject to an expiry period displayed or described during registration. You must enter a valid code to complete email verification when this process is required. When you sign in using Google, authentication is performed through the relevant provider. A separate GOSSYPIO email verification code may not be required for social sign-in. Please keep your login credentials and verification codes confidential. Never share a one-time verification code with someone claiming to be a member of our support team. 4. Cookies and Similar Technologies Our website may use cookies, local storage, and similar technologies to support essential website functions. These technologies may help us: * Maintain login sessions and account security. * Remember your shopping cart and selected preferences. * Support wishlist and other storefront features. * Understand website usage and troubleshoot problems. * Remember cookie preferences where applicable. Some cookies or technologies may be provided by third-party services. Where required by law, we will request consent before using non-essential cookies or similar technologies. You can manage cookies through your browser settings. Disabling certain technologies may affect parts of the website, including sign-in, cart, or checkout functionality. 5. How We Share Your Information We may share relevant information with service providers when necessary to operate GOSSYPIO and deliver our services. Depending on our actual configuration, these providers may include: Payment providers, to process payments, refunds, and related transactions. Delivery and logistics partners, to deliver orders and manage shipment updates. Hosting, database, and infrastructure providers, to operate and protect our website and store information. Email service providers, to send account verification messages and transactional emails. Authentication providers, such as Google, when you choose a supported social sign-in option. Customer support and operational tools, where used to manage requests and improve service. These providers should receive only the information reasonably necessary for their assigned functions and must handle it under the applicable contractual, security, and legal requirements. We may also disclose information when required by law, to respond to lawful requests, to protect our rights and users, or in connection with a business transfer where legally permitted. We do not sell your personal information for money. We will not share it for other purposes that applicable law defines as a sale or targeted-advertising sharing without the required legal basis, disclosures, and choices. 6. Data Retention We retain personal information for as long as reasonably necessary to provide our services, maintain your account, fulfill orders, resolve disputes, prevent fraud, and meet legal or accounting obligations. Order and transaction records may need to be retained even after an account is closed where applicable law or legitimate business requirements require it. Verification codes and temporary authentication records should be retained only for the period needed to complete verification, prevent abuse, and maintain appropriate security records. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations. 7. Data Security We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. These measures may include access controls, secure connections, authentication safeguards, and restricted access to sensitive operational data. However, no website, database, or electronic transmission can be guaranteed to be completely secure. You should use a strong password, protect your email account, and notify us if you suspect unauthorized access to your GOSSYPIO account. 8. Your Privacy Rights and Choices Depending on your location and applicable law, you may have the right to: * Request access to personal information we hold about you. * Request correction of inaccurate or incomplete information. * Request deletion of certain personal information. * Object to or restrict certain processing. * Withdraw consent where processing relies on consent. * Request a copy of eligible information in a portable format. * Opt out of promotional email communications. You can update available profile information through your account settings. You can unsubscribe from promotional emails using the instructions provided in those messages. Transactional messages needed to fulfill orders or secure your account may still be sent. To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before processing the request. Some information may need to be retained where permitted or required by law. 9. Third-Party Websites and Services Our website may contain links to third-party websites or services, including payment services, social sign-in providers, delivery tracking services, and social media platforms. Those third parties operate under their own privacy policies and terms. GOSSYPIO is not responsible for the privacy practices of external websites that we do not control. We encourage you to review the applicable privacy notices before providing information directly to third parties. 10. Children's Privacy GOSSYPIO is an online retail store and is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by law. If you believe a child has provided personal information in violation of applicable law, contact us so we can review the request and take appropriate action. Where legally required, a parent or guardian may exercise relevant privacy rights on behalf of a child. 11. International Data Transfers Our website and service providers may process or store information in countries other than your country of residence. Where personal information is transferred internationally, we will take measures required by applicable law to protect the information and support lawful transfers. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent for material changes. We encourage you to review this page periodically. 13. Contact Us If you have any questions about this Privacy Policy, our data practices, or a privacy request, please contact us: Brand: GOSSYPIO Business/Legal Name: GOSSYPIO Email: hello.gossypio@gmail.com Business Address: Mirpur – 1, Dhaka Website: https://gossypio.com We will review privacy inquiries and respond in accordance with applicable law.