Terms of Service

Last Updated: October 20, 2026 Welcome to GOSSYPIO. These Terms of Service govern your access to and use of our website, including browsing our collections, creating an account, placing orders, and using the services we provide. By accessing or using our website, you agree to these Terms of Service. If you do not agree with these Terms, please discontinue using the website. 1. About GOSSYPIO GOSSYPIO is a clothing and fashion brand offering apparel and related products through our online store. Our website allows customers to explore available products, review product information and size charts, create accounts, place orders, and access customer support. These Terms should be read together with our Privacy Policy and Shipping & Returns Policy, which explain how we handle personal information and how orders, deliveries, returns, exchanges, and refunds are managed. 2. Eligibility and Use of Our Website By using our website, you confirm that you are legally permitted to enter into an agreement under the laws applicable to you. If you are not legally able to enter into a binding agreement, you may use our website only with the involvement and appropriate permission of a parent, guardian, or other person legally authorized to act on your behalf, where permitted by law. You agree to use our website for lawful purposes and in a manner that does not interfere with the rights of other users or the operation of our services. 3. Customer Accounts and Sign-In Certain features may require you to create a GOSSYPIO account. When creating or maintaining an account, you agree to provide accurate and up-to-date information, including your name, email address, phone number, and delivery details where required. You may be able to register or sign in using supported authentication services, such as Google. When using a third-party sign-in option, you must comply with that provider's applicable terms and authorize the information requested for authentication. You are responsible for maintaining the security of your account and for activities conducted through it, subject to applicable law. Please notify us promptly if you believe your account has been accessed without authorization. We may restrict, suspend, or deactivate an account where reasonably necessary to protect customers, investigate suspected fraud, prevent misuse, maintain security, or comply with legal requirements. Where appropriate and permitted by law, we will provide notice and an opportunity to resolve the issue. 4. Product Information and Availability We aim to present our products as accurately as possible, including their descriptions, colors, sizes, measurements, prices, and other relevant details. However, product colors and appearance may vary depending on your device, display settings, lighting, photography, and other factors. Size charts and measurements are provided as guidance to help you select suitable clothing. Measurements may have reasonable manufacturing tolerances, and the fit of a garment can vary depending on its design, fabric, and intended style. Product availability may change without notice. We reserve the right to update product descriptions, discontinue products, limit quantities, or correct inaccurate information, subject to orders already accepted and applicable law. Nothing in this section removes your legal rights where a product is incorrectly described, defective, or otherwise fails to meet applicable legal requirements. 5. Prices, Discounts, and Promotions Product prices and applicable delivery charges will be displayed on our website or communicated before an order is confirmed. Unless expressly stated otherwise, prices and offers apply only for the period and under the conditions specified. Promotional codes, discounts, and special offers may be subject to eligibility requirements, minimum order values, product exclusions, expiry dates, or other stated conditions. Promotions generally cannot be combined unless the relevant offer expressly permits it. We reserve the right to correct genuine pricing or promotional errors. If an error affects an order you have placed, we will handle the matter in accordance with applicable law and communicate with you regarding the available options. We will not use this provision to cancel an otherwise binding order arbitrarily or to remove consumer rights protected by law. 6. Orders and Order Confirmation When you place an order, you agree to provide accurate information necessary to process and deliver your purchase. After you submit an order, we may send an order acknowledgement or confirmation message. Receipt of an automated acknowledgement does not necessarily mean that the order has been finally accepted, unless the message or applicable law provides otherwise. An order may require additional review where there are stock discrepancies, payment issues, delivery restrictions, suspected fraud, or incorrect pricing. If we cannot fulfill an order, we will inform you and arrange an appropriate cancellation or refund where applicable. We reserve the right to decline or cancel orders where reasonably necessary for legitimate reasons, including suspected unauthorized activity, stock unavailability, or material errors, subject to applicable law. 7. Payments We support the payment methods made available during checkout. You agree to provide valid payment information and authorize the applicable payment provider to process your transaction when you select a payment method that requires authorization. Payment processing may be subject to the separate terms, privacy practices, and security procedures of the relevant payment provider. Where cash on delivery or another alternative payment method is available, additional order-confirmation or delivery procedures may apply. An order may not be dispatched until the payment requirements applicable to that order have been satisfied, except where another arrangement has been expressly confirmed. 8. Shipping and Delivery We aim to process and deliver orders within the estimated timeframes communicated on our website or during checkout. Delivery estimates are not guarantees unless expressly stated. Delays may arise from courier operations, weather, public holidays, incomplete addresses, exceptional circumstances, or other factors beyond our reasonable control. You are responsible for providing accurate delivery information and being reasonably available to receive the shipment. Shipping charges, delivery areas, delivery estimates, failed delivery arrangements, and other applicable conditions are explained in our Shipping & Returns Policy. Nothing in these Terms excludes any delivery obligations or remedies that apply under consumer-protection law. 9. Returns, Exchanges, Cancellations, and Refunds Requests for returns, exchanges, cancellations, and refunds are handled under our Shipping & Returns Policy, together with applicable law. Eligibility may depend on the condition of the product, the reason for the request, the timing of the request, and whether the product was damaged, defective, incorrect, or otherwise eligible for return. Customers should contact our support team and follow the approved procedure before sending products back. Any stated return periods, inspection procedures, refund estimates, and shipping-cost arrangements are subject to applicable law. These procedures do not remove mandatory legal rights. 10. Customer Information and Privacy We collect and use personal information to operate our store, manage customer accounts, process orders, deliver products, communicate with customers, and protect our services. Our Privacy Policy explains the categories of information we collect, how we use it, the circumstances in which it may be shared, and the choices and rights available to customers. By using the website, you acknowledge that your information will be handled as described in our Privacy Policy and as otherwise permitted or required by applicable law. Please do not share your password, authentication credentials, or verification codes with others. 11. Acceptable Use You agree not to: * Use our website for unlawful, fraudulent, deceptive, or unauthorized purposes. * Provide knowingly false information to obtain products, discounts, refunds, or other benefits. * Interfere with website security, availability, or normal operation. * Attempt unauthorized access to customer accounts, administrative systems, databases, or other restricted areas. * Introduce malicious software, automated abuse, or harmful code. * Copy, scrape, reproduce, or commercially exploit website content in a way that violates our rights or applicable law. * Use our brand, website, or services to infringe the rights of others. We may investigate suspected misuse and take reasonable action to protect our customers, systems, and business. 12. Intellectual Property Unless otherwise stated, the GOSSYPIO name, branding, logos, original photographs, graphics, website design, written content, and other materials made available on our website are owned by or licensed to GOSSYPIO. These materials are protected by applicable intellectual-property laws. You may browse our website and use its content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected materials without prior authorization, except where applicable law permits such use. Third-party names, trademarks, and logos remain the property of their respective owners. 13. Reviews, Feedback, and Customer Submissions If you submit a review, suggestion, photograph, message, or other content to us, you confirm that you have the necessary rights and permissions to submit it. You must not submit unlawful, misleading, abusive, discriminatory, defamatory, or infringing content. Where you provide feedback or suggestions, you permit us to use them to improve our products and services, without implying an endorsement or transferring ownership of your existing intellectual property. Where we wish to publish identifiable customer content for promotional purposes, we will obtain any consent or permissions required by applicable law. We reserve the right to moderate or remove submitted content that violates these Terms or applicable law. 14. Third-Party Services and Links Our website may use or link to third-party services, including authentication providers, payment services, delivery partners, and other external websites. These services may operate under separate terms and privacy policies. We are not responsible for the independent practices or content of third parties that we do not control. However, this does not limit any responsibility that applicable law places on GOSSYPIO for the services we provide. 15. Website Availability and Changes We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free operation. Maintenance, technical failures, security measures, provider outages, and other circumstances may temporarily affect availability. We may update, change, suspend, or discontinue features of our website as reasonably necessary to maintain or improve our services. We will handle changes affecting existing orders, paid services, or customer rights in accordance with applicable law. 16. Limitation of Liability To the extent permitted by applicable law, GOSSYPIO will not be responsible for indirect or consequential losses that are not reasonably foreseeable and arise from the use of our website or services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or other matters where such exclusion is prohibited by law. Nothing in these Terms limits mandatory consumer rights regarding defective products, incorrect orders, refunds, or other legally protected remedies. Where liability may lawfully be limited, any limitation will be interpreted only to the extent permitted by the applicable law. 17. Indemnity To the extent permitted by law, you may be responsible for losses or reasonable costs directly arising from your unlawful misuse of our website, infringement of third-party rights, or material violation of these Terms. This provision does not require you to compensate GOSSYPIO for matters caused by our own unlawful conduct or for liability that cannot legally be transferred to you. 18. Governing Law and Disputes These Terms are subject to the laws applicable to the operation of the GOSSYPIO business, without overriding mandatory legal protections available to consumers in their place of residence. If a dispute arises, we encourage you to contact our customer support team first so that we can attempt to resolve the matter fairly and efficiently. Where a dispute cannot be resolved informally, it may be referred to the competent courts or dispute-resolution bodies under applicable law. Applicable jurisdiction: Mirpur – 1, Dhaka 19. Changes to These Terms We may update these Terms to reflect changes in our website, business practices, services, or legal obligations. The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes. Continued use of the website after an update will be subject to the updated Terms to the extent permitted by applicable law. 20. Contact Us If you have any questions about these Terms or need assistance with an order, please contact us using the details below. Brand: GOSSYPIO Website: https://gossypio.com Legal Business Name: GOSSYPIO Customer Support Email: hello.gossypio@gmail.com Business Address: Mirpur – 1, Dhaka When contacting us about an existing order, please provide your order number so we can assist you more efficiently. GOSSYPIO — Wear Your Confidence. Define Your Style.